Return and Exchanges Policy for Hair Faerie's Handmade Accessories:

• Eligibility for Returns:

  • Handmade accessories purchased directly from Hair Faerie are NOT eligible for return if they arrive with damages that affect the usability of the product but exchanges are permitted. 
  • Returns for reasons other than damages affecting usability, such as change of mind or dissatisfaction with color, design, or style, are not accepted due to the unique nature of handmade products.

• Initiating a Return:

  • If your handmade hair accessories purchased directly from Hair Faerie arrive with damages affecting their usability, please contact our customer service team at hair.faeriee@gmail.com or Instagram's Direct Messages (DM) within 5 days of receiving your order.
  • Provide your order number and clear photos showcasing the damages. Our team will assess the issue and guide you through the return process if applicable.

• Exchanges:

  • We offer direct exchanges for handmade items. If your items arrive with damages affecting their usability and you wish to receive a replacement, please follow the return process outlined above, and a new order will need to be placed for the replacement item.

Return and Exchanges Policy for Hair Faerie's Premium Accessories:

• Eligibility for Returns:

  • Premium accessories purchased directly from Hair Faerie are NOT eligible for return if they arrive with damages that affect the usability of the product but exchanges are permitted. 
  • Returns for reasons other than damages affecting usability, such as change of mind or dissatisfaction with color, design, or style, are not accepted due to the unique nature of handmade products.

• Initiating a Return:

  • If your premium hair accessories purchased directly from Hair Faerie arrive with damages affecting their usability, please contact our customer service team at hair.faeriee@gmail.com or Instagram's Direct Messages (DM) within 5 days of receiving your order.
  • Provide your order number and clear photos showcasing the damages. Our team will assess the issue and guide you through the return process if applicable.

• Exchanges:

  • We offer direct exchanges for all items. If your items arrive with damages affecting their usability and you wish to receive a replacement, please follow the return process outlined above, and a new order will need to be placed for the replacement item.